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Mediation and Conflict Coaching

Conflict is endemic in human relationships. It is not, however, unmanageable or necessarily destructive. Conflict, if managed correctly, can result in resolution and can bring positive change and growth.

If you are involved in a conflict at work, in your community or with family members that have you consumed with anger, avoiding difficult conversations, feeling frustrated or unable to move forward, I can help. I bring 20 years of organizational and leadership experience, facilitation and communication expertise to the table – whether it’s in your boardroom or your kitchen. My goal is to listen to all points of view, explore areas of conflict , synthesize information and formulate win-win resolutions. With mediation and/or conflict coaching, you’ll feel more able to engage in conflict, communicate clearly, prevent disputes from escalating and apply these skills to establishing strong, long-lasting relationships.

MEDIATION is a process in which an impartial person facilitates a mutually acceptable agreement between parties. A good mediator can help resolve a specific dispute efficiently; a great mediator brings divergent points of view into closer proximity to develop mutual understanding and respect, mitigates damage to relationships and solidifies them based on common grounds and goals.

In CONFLICT COACHING, one of the parties works with the mediator/coach to more effectively communicate with the opposing party. Through this process, you will be empowered by your new ability to eliminate miscommunications and assumptions that lie at the root of most conflicts.


We begin with a phone conversation to discuss your needs and expectations. I then schedule separate meetings with each of the involved parties to clearly understand all perspectives and expectations and, only then, schedule a joint meeting. Acting as a neutral facilitator, I support effective communication, help in brainstorming possible solutions and outline mutually beneficial solutions. With mediation, conflict resolution can be fast, private, respectful, less costly, and results in a solution that is mutually beneficial to the parties involved.

Many do, but not all. Mediation is a constructive first step. However, if parties can’t reach an agreement, they can still take other actions such as arbitration or legal proceedings.

No. Mediation is not a legal procedure and mediators should not give legal advice. A good mediator is an expert communicator who effectively facilitates difficult conversations so that every party involved feels heard, understood, respected and capable of benefitting from possible resolutions.

Mediation is used to resolve disputes in diverse areas such as the workplace, the community and within families.

An agreement reached in mediation is based on moral grounds and is not legally binding. In most cases, this is enough. However, there are cases in which the parties can hire lawyers to draw up the agreement so as to make it legally binding.

In conflict coaching, I work with only one of the parties involved in the conflict. I act as a neutral, confidential listener during one or more sessions to help you clarify the underlying issues. Together, we analyze the different perspectives that may exist, and focus on common interests and possible options. We will develop a plan of action and sometimes rehearse the conversations. With a calm and accepting approach, I empower you with tools to increase your confidence and ability to move forward.

Yes. All you need is the desire to change your situation and be willing to take responsibility for those areas of the dispute that you can control.

Contact Claudia

“Claudia was able to provide a caring, confidential atmosphere to establish trust. She was the catalyst needed to help us turn things around.

– Ann, Director Patient Services